Q: What is the difference between processing time and shipping time?
A: Processing time: the time we have to prepare your order before it is shipped
Shipping time: the estimated time your item will take to reach its destination once it has been shipped.
Q: How soon will I receive my order after I’ve purchased it?
A: Please allow 5-7 business days for processing. Based upon the method of shipping you chose at checkout, please allow 1-3 business days for Priority Mail shipping and 7-9 days for Media Mail shipping. These days do not include processing time, weekends and holidays.
Our biggest shipping day is Saturday. We make every effort to ensure every order placed within the week will ship no later than Saturday. This does not include orders placed after Friday 9pm CST. Orders placed after this time will ship within the normal shipping schedule.
Q: I see the item that I am interested in is a “pre-order,” what does this mean and is it refundable?
A: A “pre-order” is an order placed for an item that has not yet been released. Pre-orders are stocked based upon the demand and will be shipped on the date announced/stated at the time of purchase. Pre-orders will not be refunded as the shipping date is specified in the item’s description at the time of purchase.
Q: I see the item that I am interested in is on “back-order,” what does this mean and is it refundable?
A: A “back-order” is an item that is temporarily out of stock. The item will be restocked on the specified date in the items description and will ship within 5 days of the restock date. Back-orders are not be refundable as the shipping date is specified in the item’s description at the time of purchase.
Refunds, Returns & Exchanges
Q: My item was damaged/defective upon delivery; can I return it or get a refund?
A: She Has Goals® and The Goal Accountability Program® is not responsible for damaged or defective items caused by the shipping carrier during shipping and cannot be refunded. All items undergo a quality control inspection before leaving the warehouse.
Any damaged or defective items that do not appear to be caused during shipping and instead, left the warehouse damaged or defective must be reported within 3 days of receiving the order. Please report damages and defects via email to firstname.lastname@example.org along with pictures.
If the damaged or defect is not reported within this time frame, She Has Goals® and The Goal Accountability Program® will not issue a refund. If it is reported in the specified timeframe and the damages appear to be caused before shipping, we will gladly issue you a refund or exchange once the item has been shipped back and received at our warehouse.
Q: I purchased a Collectors Edition Journal, can I refund it?
A: Our 2020/2021 Collectors Edition Journals are non-refundable
Q: My order says it was delivered by USPS but I did not receive it.
A: Once the item has shipped from the warehouse, She Has Goals® and The Goal Accountability Program® has completed the responsibility of fulfilling and shipping the order. You can verify that She Has Goals® and The Goal Accountability Program® has indeed shipped the order by logging onto the USPS website with your tracking number and checking the tracking history.
Once She Has Goals® and The Goal Accountability Program® has shipped the order, it is now the responsibility of USPS to insure the item is delivered. She Has Goals® and The Goal Accountability Program® has no control over the Postal Service and its deliveries or delays in delivery.
If your item was marked “delivered” but you did not receive it, in many cases the carrier has mistakenly marked the package as delivered and will deliver within 5-7 business days. We advise taking your tracking number to your local postal office for an accurate status of the shipment.
If your order was a Priority Mail shipment it is insured up to $50. You may submit a claim through USPS. Likewise, if your order total was over $100 dollars, it was also insured and can be claimed at your nearest postal office.
She Has Goals® and The Goal Accountability Program® cannot be held responsible for the shipping carrier’s responsibility to deliver packages and will not issue refunds on the behalf of USPS or selected shipping carrier. If this has occurred, we do sincerely apologize on their behalf.
Q: I accidentally placed a double order; can I refund my order?
A: Yes, if you placed two orders accidentally please notify us via email at email@example.com for a refund. Refunds will only be issued if the order has not shipped.